Returns & Exchanges
Good style finds a home. We hope you love your Darby Row finds, but we understand that sometimes something isn't quite right.
Boutique Edit
We accept returns on eligible new boutique clothing within 14 days of delivery.
To qualify for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
To initiate a return, please contact us at darbyrowboutique@gmail.com with your order number and the item you'd like to return.
Once your return is approved, we'll provide instructions for sending your item back.
Return shipping costs are the responsibility of the customer. Original shipping charges are nonrefundable.
Vintage + Found
Our vintage and secondhand pieces are thoughtfully sourced and often one of a kind.
Because of their unique nature, all Vintage + Found purchases are final sale.
We do our best to accurately describe each item's condition, including any noticeable wear or imperfections. We encourage you to review product descriptions, measurements, and photographs before purchasing. If you have questions about a specific item, email darbyrowboutique@gmail.com or send us a DM at @darbyrow.co on instagram and we'd be happy to help prior to your purchase.
Exchanges
We carry limited quantities of our boutique styles, so exchanges are subject to availability.
If you'd like a different size, please contact us, and we'll do our best to accommodate your request.
Shipping
Most orders are typically processed and shipped within 1–3 business days. Darby Row is a one-woman shop, so there may occasionally be times when processing takes a little longer due to travel, pop-ups, holidays, or other circumstances. When we expect significant shipping delays, we'll do our best to communicate them on the website or directly with affected customers.
Need something quickly? If you're ordering for an event or need expedited shipping, reach out before placing your order and we'll do our best to accommodate. Expedited shipping requests are not guaranteed.
Once your package has been handed off to the carrier, delivery timing is outside of our control. Tracking information will be provided when your order ships.
Sale Items
All items marked final sale, including clearance merchandise, are not eligible for return or exchange.
Damaged or Incorrect Items
Every Darby Row order is carefully inspected before shipping.
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with photographs and your order number.
We'll work with you to make it right.
Refunds
Once your return is received and inspected, we'll notify you of its approval.
Approved refunds will be issued to your original payment method within 5 business days of approval. Your financial institution may require additional processing time.
Thank you for shopping small and giving thoughtfully chosen pieces a new home.
Much love,
Kahlin - Darby Row 🤎